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"*": "[[{{ns:6}}:Moviefor2.gif|right|Movie for Two]]\n==Welcome to our Wiki==\n\n[https://www.universal-devices.com/ Universal Devices Inc.] is making home automation products as commonplace and affordable as phones, cable/DSL modems, and set-top boxes. The UDI Wiki is the central place for help with our products so please have a look around. With this site being a collaborative effort by UDI and its user base, we need your help! '''''If you're interested in helping the Wiki please register for an an account.\n\n= '''Instructional Videos''' =\n* [https://www.youtube.com/watch?v=kmkQ-HF6IdQ&feature=youtu.be '''ISY System Configuration''']\n* [https://www.youtube.com/watch?v=hbkFnzBhKB4&feature=youtu.be '''ISY Device/Scene Configuration''']\n* [https://www.youtube.com/watch?v=gREjJfGbe60&feature=youtu.be '''Adding INSTEON HD Camera to ISY''']\n* [https://www.youtube.com/watch?v=5I_w4VUR9bA|'''Clearing Java Cache and Finding Your ISY on the Network''']\n* [https://www.youtube.com/watch?v=8csU9qc7oo4&feature=youtu.be '''ELK Module Integration/Examples''']\n* [https://www.youtube.com/watch?v=48rARCW7cYI '''ELK/ISY Integration Instructional Video''']\n* [https://www.youtube.com/watch?v=d8sHbgWc0vQ&feature=youtu.be '''Using Variables''']\n* [https://www.youtube.com/watch?v=VV7u771uX7E '''Port Forwarding''']\n* [https://youtu.be/BJMASQ9Dh64 '''Using The ISY Event Viewer as a Diagnostic Tool''']\n* [https://m.youtube.com/watch?v=bNtbb2kyv1E '''Integration with RTI''']\n* [https://www.youtube.com/watch?v=-7TZYhqmAVo&feature=youtu.be '''iTach and ISY Integration''']\n\n= '''Downloadable Documentation''' =\n([[#top]])\n== '''Quick Start Guides''' ==\n\n===Installing the Admin Console Icon on Your Desktop===\nIt's always best to use the Admin Console application which is browser independent. To do this:\n# [https://www.java.com/en/download/help/plugin_cache.xml Clear your java cache]\n# Use the [https://isy.universal-devices.com/start.jnlp ISY Launcher] to launch the Admin Console. This should put an icon on your desktop once you run the downloaded '''start.jnlp''' file.\n# Click on the discovered 994, Polisy, or eisy and you will see this menu\n[[File:Launcher_Menu.png]]\n\n'''Admin Console (LAN)'''\nThis menu item downloads the Admin Console directly from Polisy\n\n'''Admin Console (Cloud)'''\nThis menu item downloads the Admin Console from our cloud servers\n\nRegardless of how you get to the Admin Console (Cloud vs. LAN), the results are the same: Admin Console is brought up and connected directly to your Polisy. Admin Console allows you to add/remove/change Z-Wave/INSTEON devices, make programs, and make configuration changes. The best source for what you can do with the Admin Console is our [[ Main_Page#ISY_Cookbook | ISY Cookbook ]].\n\n\n'''Polyglot V2 (Deprecated)'''\nThis takes you to Polyglot Dashboard page which allows you to add node servers (plugins for other devices) to your IoP. This site is deprecated in the favor or Polyglot V3. Please checkout [[ Polisy:User_Guide | Polisy User Guide ]].\n\n'''Polyglot V3'''\nThis takes you to Polyglot V3 Dashboard (PG3). Please checkout [[ Polisy:User_Guide | Polisy User Guide ]].\n\n\n===='''MAC Users'''====\nIf you are using either '''Safari''' or '''Firefox''', you can get to the download folder, please click on the button with a '''Down Arrow''' icon at the top right section of the screen and then '''right mouse''' click on '''start.jnlp''' and then choose '''Open'''. You will be prompted with a security warning dialog. Click '''Open'''. \n\nIf this does not install the icon on your desktop, please click on the button with a '''Down Arrow''' icon at the top right section of the screen and then click on '''start.jnlp''' (inside the download folder). \n\n*'''Safari Users:''' If you do '''not''' see the '''Down Arrow''' button at the top right, please follow the instructions [https://discussions.apple.com/thread/7306173?start=0&tstart=0 here] to get the download button back on your Safari.\n*If you are prompted be prompted with a dialog warning you that you cannot open this application:\n# Go to System Preferences | Security & Privacy | General\n# Click on the '''open anyway''' button at the bottom\n\n===UD Mobile===\n* [[UD Mobile]]\n\n[[Image:Appstore.png|250x|link=https://apps.apple.com/us/app/ud-mobile/id1550618148?itsct=apps_box_badge&itscg=30200 |alt=Download on the App Store|iOS]]\n[[Image:Playstore.png|250px|link=https://play.google.com/store/apps/details?id=com.universaldevices.udmobile&pcampaignid=pcampaignidMKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1|alt=Get it on Google Play|Android]]\n[[Image:Amazon-appstore-badge.png|250px|link=https://www.amazon.com/gp/product/B08SKT5NM8/ref=mas_pm_ud_mobile |alt=Available at Amazon Appstore|Fire]]\n\n===ISY994 Series===\n* [https://docs.universal-devices.com/production/Quick%20Setup%20Guide%20994i.Rev%207.pdf '''(PDF)'''] [https://docs.universal-devices.com/production/Quick%20Setup%20Guide%20994i.Rev%207.docx '''(MS Word)''']\n\n===Web Interface===\n* [[ISY-99i/ISY-26 INSTEON:Initial_Browser_Screen|'''Browser based interface''']] - Supported on all mobile devices\n\n===Z-Wave Quick Start Guide===\n* [https://docs.universal-devices.com/production/zw.pdf '''(PDF)'''] [https://docs.universal-devices.com/production/zw.doc '''(MS Word)''']\n\n== '''ISY Cookbook'''==\n* [https://docs.universal-devices.com/production/The+ISY994+Home+Automation+Cookbook.pdf '''ISY994i Cookbook'''] - Comprehensive Guide for Anything ISY including example programs.<br<\nWhile the '''ISY Cookbook''' was written in the days of ISY994 Firmware v4.x, many fundamentals still apply to ISY/IoX Firmware 5.x+. The major change from 4.x to 5.x is handling of scenes due to adding Z-Wave implementation. <br>Please review the [https://forum.universal-devices.com/ UD Forums] for more information and to get assistance with scene setup and control in ISY/IoX 5.x+.\n\n== '''Complete and Comprehensive User Guides''' ==\n* '''ISY994 Series User Guide (4.6.2) '''[https://docs.universal-devices.com/production/ISY%20User%20Guide%204.2.8.pdf '''(PDF)'''] [https://docs.universal-devices.com/production/ISY%20User%20Guide%204.2.8.docx '''(MS Word)''']\n* [https://docs.universal-devices.com/production/ISY%20User%20Guide%20v3.3.10%20a2.pdf '''ISY-99/994i PDF User Guide (3.3.10) - Last User Guide for 99 Series''']\n\n== '''Network Security''' ==\n* '''ISY994i Series Network Security Configuration Guide''' [https://docs.universal-devices.com/production/ISY994%20Series%20Network%20Security%20Guide.pdf '''(PDF)'''] [https://docs.universal-devices.com/production/ISY994%20Series%20Network%20Security%20Guide.docx '''(MS Word)''']\n* '''Certificate Authorities (Root)''' [https://docs.universal-devices.com/cacerts/CACerts.zip '''CACerts.zip''']\n\n== '''Smart Grid-ISY994 ZS Series''' ==\n* '''ISY994 ZS Series (INSTEON/Smart Grid) Quick Start Guide''' [https://docs.universal-devices.com/production/izs.pdf '''(PDF)''' ] [https://docs.universal-devices.com/production/izs.doc '''(MS Word)''']\n\n== '''OpenADR''' ==\n==='''eisy | OpenADR 2.0(a)/(b) Quick Setup Guide''' ===\n[https://docs.universal-devices.com/production/oadr.eisy.setup.pdf '''(PDF)'''] [https://docs.universal-devices.com/production/oadr.eisy.setup.docx '''(MS Word)''']\n\n==='''Installing New OpenADR Client Certificate'''===\n'''IMPORTANT''' To request a production OpenADR certificate, please contact [mailto://sales@universal-devices.com our sales department]. Once you receive the certificate, store it in a safe place. Installation instructions will be provided along with the certificate.\n\n== '''Energy Monitoring/ISY994 Z Series''' ==\n* '''ISY994i Z Series Energy Monitoring Configuration Guide''' [https://docs.universal-devices.com/production/ISY-994%20Energy%20Monitoring%20Configuration%20Guide.pdf '''(PDF)'''] [https://docs.universal-devices.com/production/ISY-994%20Energy%20Monitoring%20Configuration%20Guide.docx '''(MS Word)''']\n\n= '''Online Documentation''' =\n([[#top]])\n\n== [[Polisy:User Guide |'''Polisy User Guide Including ZMatter''']] ==\n* ''Everything there is to know about Polisy and how to use it''\n\n== [[eisy:User Guide | '''eisy User Guide Including ZMatter''']] ==\n* ''Everything there is to know about eisy and how to use it''\n\n== Z-Wave Plus™ for ISY-994 Series ==\n* [[ ISY_Users:V5:ZWave:Getting_Started | Getting Started ]]\n* [[ ISY_Users:V5:ZWave:User_Guide | User Guide ]]\n* [[ ISY_Users:V5:ZWave:Advanced_User_Guide | Advanced User Guide ]]\n<!--\n=== Z-Wave Dongles ===\n* [[ ISY_Users:V5:ZWave:Internal_Dongle | Internal Z-Wave Dongle ]]\n* [[ ISY_Users:V5:ZWave:External_Dongle | External Z-Wave Dongle ]]\n-->\n\n== [[ISY-99i/ISY-26 INSTEON:User Guide |'''ISY994 User Guide''']] ==\n* ''Menus, Toolbar, and Panels'' \n\n==[[ISY-99i/ISY-26 INSTEON:How-To Guide|'''How-To Guide''']]==\n* ''Special devices, scenes, programming, and more. Click on the link above for all topics. More important ones are listed here''\n===IP Network, Web, and Email Notifications ===\n====[[ISY-99i/ISY-26 INSTEON:Initial_Browser_Screen|'''Default Web Interface''']]====\n* ''The default Web Interface that can be used with any browser.''\n====[[ISY-99i/ISY-26_INSTEON:Remotely_Connect_to_Your_ISY | Enabling Remote Access to Your ISY]]====\n====[[ISY-99i/ISY-26_INSTEON:Assign_a_Static_IP_Address | Assigning Static IP Address to Your ISY]]====\n====[[ISY994:Configure_Mail_Server_Settings | Configure Mail Server/Email Notification]]====\n\n\n\n====[[Configure_Firewall_Software | Configure Firewall Software]]====\n==== [[Home Automation Dashboard | '''Home Automation Dashboard]] ====\n* ''Customizable web interface for your ISY.''\n\n===Protocols===\n====Z-Wave====\n* [[Z-Wave: Ordering/Assembly Instructions|'''Ordering/Assembly Instructions''' ]]\n* [[#Z-Wave_Plus.E2.84.A2_for_ISY-994_Series|'''Z-Wave Plus Instructions''']] \n* [[ISY Z-Wave GenII - Instructions| '''Z-Wave Instructions (version 4.1.1) - Legacy''']]\n* [[Z-Wave: Configuring Range Extenders and Door Locks |'''Configuring Aeon Labs Range Extenders and Door Locks''' ]] \n* [[Z-Wave: Configuring DSB09104_ZWUS Energy Monitor | '''Configuring Aeon Labs DSB09104-ZWUS Energy Monitor''']]\n* [[Z-Wave: Configuring AeoTec Dry Contact| '''Configuring AeoTec Dry Contact Closure Gen 5''']] \n* [https://docs.universal-devices.com/Aeotech-MS6-Config-Params.pdf '''Aeon Labs MultiSensor 6 Configuration Parameters''']\n* [https://docs.universal-devices.com/27_Home_Energy_Meter_G2.pdf '''Aeon Labs DSB28-ZWUS Configuration Parameters''']\n* [https://aeotec.com/z-wave-gateways '''Aeotec Device Compatibility Matrix''']\n* [https://aeotec.freshdesk.com/support/solutions/folders/6000209471 '''All AeoTec Configuration Parameters''']\n* [https://www.vesternet.com/mwdownloads/download/link/id/426/z_wave_aeon_labs_siren_engineering_specification.pdf '''AeoTec Siren Configuration Parameters''']\n* [https://forum.universal-devices.com/topic/22352-fortrezz-mimo2-support/?page=2&tab=comments#comment-243721 '''Fortrezz MIMO2+ Parameters''']\n* [[RemoTec ZXT-120 Configuration | '''RemoTec ZXT-120 Configuration''']]\n\n====[[ISY-99i/ISY-26_INSTEON:How-To_Guide | INSTEON]]====\n\n====[[ISY-99i/ISY-26_INSTEON:How-To_Guide#X-10 | X10]]====\n* ''X10 support information and examples''\n====[[ISY-99i Series INSTEON:Quick IR Tutorial|'''Using IR in the ISY-994i/99i/IR''']]====\n* ''Configuration and usage of IR commands with your ISY /IR Series''\n\n===Framework===\n====[[ISY-99i/ISY-26_INSTEON:How-To_Guide#Programs | Programs]] ====\n====[[ISY-99i/ISY-26_INSTEON:How-To_Guide#Variables | Variables]] ====\n==== [[ISY-994i Series:EMail and Networking Substitution Variables|'''Email & Networking Substitution Variables''']]====\n* ''Use substitution variables in emails and network resources''\n\n===Moving To Your New House ===\nFirst of all, congratulations on the move. \n* The first thing you need to do is to make sure that the previous owner has read and complied with [[Main_Page#Selling_Your_House | these directions]]\n\nWe do '''not''' offer free support and training for existing installations. \n* Please start from [https://www.universal-devices.com/start here] so that you can access ISY/Polisy\n* the best source for information, tutorials, and examples is our [https://wiki.universal-devices.com Wiki] and the best reading material is our [https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Cookbook Cookbook]\n* We'd be delighted to answer any specific questions you might have by submitting a [https://www.universal-devices.com/my-tickets ticket]. We also have e a huge and very friendly user community at our [https://forum.universal-devices.com Forum] wherein you can ask general questions\n* If you would like training and remote session support, [https://www.universal-devices.com/product/remote-programming-support/ we offer scheduled remote sessions (training, walkthrough, programming, etc.) at $125/hour]\n\n===Selling Your Devices===\n'''[https://www.universal-devices.com/byebye994 994 is now discontinued]'''\nPlease do not sell your 994 and we will not be supporting it and all tickets will be left all answered. \n\nWe do '''not''' offer free support for used equipment. So, if you are selling your devices, you must make sure your buyer has enough information to be able to run/configure everything. Here are some resources:\n* Make sure you remove your ISY Portal account by contacting sales@universal-devices.com with the UUID and subject \"Selling my device\". Otherwise, your buyer will never be able to use the ISY Portal account\n* Have them to start from [https://www.universal-devices.com/start here] so that they can access the unit\n* Let them know that the best source for information, tutorials, and examples is our [https://wiki.universal-devices.com Wiki] and the best reading material is our [https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Cookbook Cookbook]\n* We'd be delighted to answer any specific questions they might have by submitting a [https://www.universal-devices.com/my-tickets ticket] and we have a huge and very friendly user community at our [https://forum.universal-devices.com Forum]\n* If they would like training and remote session support, [https://www.universal-devices.com/product/remote-programming-support/ we offer scheduled remote sessions (training, walkthrough, programming, etc.) at $125/hour]\n* Transferring device registration from one account to another is $50.00 and needs to be requested through sales@universal-devices.com\n\n===Selling Your House===\nWe do '''not''' offer free support and training for existing installations. So, if you are selling your house with an ISY/Polisy installed, you must make sure your buyer has enough information to be able to run/configure everything. Here are some resources:\n* Make sure you give them ISY credentials and the latest backup\n* If you have an ISY Portal Account, make sure you [https://wiki.universal-devices.com/index.php?title=ISY_Portal_Transfer_Instructions transfer it first]\n* Have them to start from [https://www.universal-devices.com/start here] so that they can access ISY/Polisy\n* Let them know that the best source for information, tutorials, and examples is our [https://wiki.universal-devices.com Wiki] and the best reading material is our [https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Cookbook Cookbook]\n* We'd be delighted to answer any specific questions they might have by submitting a [https://www.universal-devices.com/my-tickets ticket] and we have a huge and very friendly user community at our [https://forum.universal-devices.com Forum]\n* If they would like training and remote session support, [https://www.universal-devices.com/product/remote-programming-support/ we offer scheduled remote sessions (training, walkthrough, programming, etc.) at $125/hour]\n\n===Legacy 26/99===\n==== [[ISY-99i/ISY-26 INSTEON:Quick Start Guide|'''Quick Start Guide for 26/99''']] ====\n* ''Getting started tasks'' \n* [[ISY-99i/ISY-26 INSTEON:Configuration|'''Computer Configuration''']] - ''Configuring a computer to interface with the ISY.''\n\n= '''Additional options''' =\n\n== ISY Portal: Integration with Amazon Echo/Google Home/IFTTT/Remote access ==\n* '''Subscription Based'''\n** '''$39 for Two Years''' or\n** '''$24 for One Year'''\nISY Portal enables you to remotely connect to ISY without the need for port forwarding. The subscription is for 2 years and includes:\n* Amazon Echo Integration\n* IFTTT integration\n* [[ISY-994i_Series_INSTEON:Networking | Network Module]] ('''Requires firmware/UI version 4.4.3+'''). Optionally, if you already have the Network Module, you can send your UUID (Help | About) to [mailto:support@universal-devices.com support@universal-devices.com] and request for:\n** 1 year extension of your ISY Portal Subscription if the Network Module was purchased within 2 years of ISY Portal Module purchase\n** 2 year extension of your ISY Portal Subscription if the Network Module was purchased within 1 year of ISY Portal Module purchase\n** 4 year extension or refund if the Network Module was purchased within 30 days of ISY Portal Module purchase\n** '''Please Note''' that your request will cause the Network Module to be '''Uninstalled''' and not accessible after the expiration of the ISY Portal Subscription\n\n===[[ISY_Portal_Installation_Instructions | ''' ISY Portal Installation Instructions''']]===\n\n===[[ISY_Portal_Renewal_Instructions | '''ISY Portal Renewal Instructions''']] ===\n \n===[[ISY_Portal_Amazon_Echo_Integration_V3 | '''ISY Portal Amazon Echo Integration (V3)''']]===\n===[[ISY_Portal_Google_Home_Integration | ''' ISY Portal Google Home Integration''']]===\n===''' ISY Portal Google Assistant Integration'''===\nPlease peruse [https://forum.universal-devices.com/topic/24636-does-google-home-need-to-have-a-google-device-eg-echo-to-link-to-isy/?do=findComment&comment=245728 this link] for detailed instructions of setting up Google Assistant to work with ISY Portal\n===[[ISY_Portal_Node_Server_Instructions | ''' ISY Portal Node Server Instructions''']]===\n===[[ISY_Portal_Node_Server_Occupancy_&_Locative_app_Instructions | '''ISY Portal Node Server Occupancy & Locative App Instructions''']]===\n\n===[[Polyglot Cloud | '''Polyglot Cloud''']]===\n\n===[[ISY_Portal_Node_Server_Occupancy_V2_&_UDI_Mobile_app_Instructions | '''ISY Portal Node Server Occupancy V2 & UDI Mobile App Instructions''']]===\n\n===[[ISY_Portal_IFTTT_Integration | '''ISY Portal IFTTT Integration''']]===\n===[[ISY_Portal_Geo_Fencing | '''Geo Fencing and Push Notifications using ISY Portal''']]===\n===[[ISY_Portal_Admin_Console | '''Using Admin Console through ISY Portal''']]===\n===[[ISY_Portal_MobiLinc_Configuration | '''ISY Portal MobiLinc Configuration''']]===\n===[[ISY_Portal_Transfer_Instructions | '''ISY Portal Transfer Instructions''']] ===\n===[[ISY_Portal_Migrate configurations to a new ISY | '''ISY Portal Migrate configurations to a new ISY''']] ===\n \n===[[Main_Page#ISY_Cannot_Communicate_with_ISY_Portal | '''Troubleshooting''']]===\n\n== Networking ==\n* '''$49.00 Flat Fee''' \n* '''Or $0.00 - Included with [https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Portal.2FAmazon_Echo.2FIFTTT ISY Portal] with Firmware versions 4.4.3+ '''\n===[[ISY-99i Series INSTEON:Networking|'''Network Module''']]===\n===[[ISY-99i Series INSTEON:Networking:Network Resources|'''Network Resources (Examples & Downloads)''']]===\n===[[ISY-994i_Series:EMail_and_Networking_Substitution_Variables|'''Substitution Variables''']]===\n\n== Climate ==\nPlease use [https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Portal:_Integration_with_Amazon_Echo.2FGoogle_Home.2FIFTTT ISY Portal] which gives a few options for climate service providers.\n\n\n<!-- DEPREACATED AND NO LONGER SUPPORTED ****\n* '''Climate: $49.00 Irrigation: $19.00 Flat Fee'''\n* [[ISY-99i Series INSTEON:HAM Weather|'''Climate''']]\n** [[ISY-99i/ISY-26 INSTEON:Using the HAM Weather Irrigation Module|'''Irrigation''']]\n-->\n\n== A10/X10 ==\n* '''$9.00 Flat Fee'''\n* [[ISY-99i Series INSTEON:Enhanced A10/X10|'''Enhanced A10/X10''']]\n\n== ELK Security == \n* '''$99.00 Flat Fee'''\n* [[ISY-99i Series INSTEON:ELK Security Module|'''ELK Security Module''']]\n* [https://www.youtube.com/watch?v=48rARCW7cYI '''ELK/ISY Integration Instructional Video''']\n\n== Electricity ==\n* '''$49.00 Flat Fee'''\n* [[ISY-99i Series INSTEON:Electricity|'''Electricity''']]\n\n== Upgrade to IR==\n* '''$45.00 Flat Fee + Shipping '''\n# Order [https://www.universal-devices.com/sales/?category=accessories '''IR Input Module'''], when received :\n# Open ISY's enclosure \n# Take the ISY board out\n# Plugin the IR Module on the front of the board\n# Once everything is put back together and ISY is rebooted, go to Admin Console / Help / Purchase Modules and choose '''Upgrade to IR'''\n([[#top]])\n\n= '''Troubleshooting''' =\n([[#top]])\n== [https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Troubleshooting_Flowchart Flow Chart]==\n== [[Resetting_Your_ISY | Resetting Your ISY]]==\n==ISY Launcher cannot find ISY==\n* Make certain that you are using [[ #Installing_the_Admin_Console_Icon_on_Your_Desktop | ISY Launcher]]. This is a MUST\n* If you have VPN software running, Admin Console cannot search for ISY on your computer. Please disable the VPN, find ISY's IP address and then click the Add button and enter it manually\n* Make certain that, after reboot, the pattern of lights is as described [[#Front_Panel_LEDs.2FLights | here ]]\n* If you have recently changed your modem/router, please follow [[#Changed_ISP.2FRouter_-_Can_no_longer_access_ISY | these instructions]] \n* If you have any firewall software, make sure it's [[#Configured_Firewall_Software | configured properly]]\n* If all the above have been checked, it's almost a guarantee that that your ISY is not on the same network as your computer. Perhaps at some point you might have configured ISY with a [[#Changed_ISP.2FRouter_-_Can_no_longer_access_ISY | static IP address]]. Or, that your WiFi network is not connected to the wired network.\n\n==Front Panel LEDs/Lights==\n* '''Boot up sequence:'''\n** Power, RX&TX, momentary blink of Memory/RX and TX, and then Power only\n\n* '''Only Power Light Is On:'''\n** Most probably power supply related. You can try any power supply that outputs anywhere between 5 volt and 30 volts,'''center positive''', 2mm barrel connector\n\n* '''Error light and Memory light blinking simultaneously:''' ISY is not able to get on the network.Please ensure:\n** The Network jack on the back of ISY is connected to your router\n** The lights on the Network jack have one steady on and the other one blinking. If not, check cable and connectivity to the router\n** Your router provides DHCP \n** There are no other devices on the network with the same IP address (IP Conflict)\n*** If you have configured your ISY to use DHCP, then you will have to search your network for devices that might be in the same DHCP range as your router is providing\n*** If you have configured your ISY with a static IP address, and as long as you have a '''good backup''', you can [[ISY-99i/ISY-26_INSTEON:Restarting_Your_ISY-99i | Factory Reset]] your ISY and then restore a good backup (File | Restore ISY). Once prompted to change the network settings, choose '''No'''\n\n* '''Only Error light blinking:''' ISY cannot communicate with the SD Card. Please ensure:\n** The micro SD Card (on the front) is seated properly. Unplug ISY, remove the rubber cap, using a sharp object, push the micro SD Card in so that it pops out. Push it back in so it clicks in. Apply power to ISY\n** If reseating the micro SD Card does not work, you probably have a defective SD Card. Please consult [[ISY-99i/ISY-26_INSTEON:Replacing/Formatting_an_SD_Card | Replacing/Formatting SD Card]]\n\n== Changed ISP/Router - Can no longer access ISY ==\n* Make sure you have a good backup\n* [[Resetting_Your_ISY | Factory Reset your ISY]]\n* Log back into the Admin Console using https://isy.universal-devices.com/start.jnlp (icon on your desktop)\n* Click on '''File | Restore ISY'''\n* Point to your good backup\n* '''Important''' At the end of the process, you will be prompted to change your existing network settings (DHCP) with the one in the backup. Choose '''No'''\n* ISY reboots and it will be on DHCP\n* You can change ISY's network configuration again by going to Admin Console | Configuration | Network\n* There are two other more techy alternatives but there are no guaranteed that they will work especially if the SD Card or the PLM are really old:\n**Method 1\n*** Reboot ISY with a different SD Card\n*** Factory reset ISY (this puts ISY back to DHCP mode)\n*** Put the original SD card back\n*** If this works, BACKUP immediately and reboot\n**Method 2\n*** If you are familiar with putty, and serial connections, connect a mini USB cable to the monitor port on ISY and the other end to your computer. You may need [https://www.silabs.com/products/development-tools/software/usb-to-uart-bridge-vcp-drivers these drivers]. The serial connection parameters are 115200, 8, 1, None. If you don't know the password, you may have to [https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Resetting_Your_Userid/Password reset first]. Once logged in through the terminal, type CT at the prompt followed by the Return button. For IP address, enter 0. This reverts your network settings to DHCP.\n\n==ISY Not Found==\nIf ISY Launcher cannot find your ISY:\n# Most importantly, you need to [[ Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop | reinstall the ISY Launcher ]]\n# VPN software is running on your computer or you're on a VPN network\n# Unit is not on the same network as your compute. Perhaps you changed routers? If so: [[ Main_Page#Changed_ISP.2FRouter_-_Can_no_longer_access_ISY | follow these instructions ]]\n# If not #1, please open your router page and see whether or not you see '''ISY994-EMS''' (for ISY) or '''polisy''' (for Polisy) in the list of LAN clients. If you find the IP address, then, in ISY Finder, click on the Add button and enter\n## ISY994: http://1.2.3.4/desc (replace 1.2.3.4 with the actual IP of ISY in the router)\n## Polisy: https://1.2.3.4:8443/desc (replace 1.2.3.4 with the actual IP of Polisy in the router)\n# If not #2, then perhaps the unit is not powering on:\n##ISY994: Please make sure the pattern [[ Main_Page#Front_Panel_LEDs.2FLights | is as outlined here ]]\n##Polisy: Reboot the unit, all 3 LEDs should get lit and then only the left most is lit. Wait for 30 seconds. You should hear a beep\n# If not #3, the issue is that you might have firewall/VPN software (especially VPN). Please do #2\n\n==DNS Error==\nThe most likely error is due to ISY having a static IP address and the router blocking DNS from IPs not generated by DHCP server. If you have configured ISY with a static IP address, please consider\n* Reverting to DHCP, Or\n* Use 8.8.4.4 for the DNS server\n\nIn case of using DHCP, you may consider using DHCP Reservation in the router such that ISY is always given the same IP address. \n\nIf you have port forwarding rules in your router to ISY, please make sure that only TCP is forwarded (NOT UDP or both).\n\nIf you are using DDWRT, PFSense, or any other home grown routers, then please note that DNSMasq will '''not''' work. \n\n\n==ISY Cannot Access the Internet==\n* If the problem is DNS related, please see [[Main_Page#DNS_Error | DNS Error]]\n* If you have configured your ISY with static IP address, please revert to DHCP and use DHCP Reservation instead (in the router)\n* If you have any '''Parental Control''' or '''Mac Address Filtering''' in your router, please make sure ISY is '''not''' listed under blocked machines\nIf you have any port forwarding rules in the router that points to ISY, please remove them\n* If you see File | Disable Internet Access in the Admin Console, please click it\n\n==ISY Cannot Communicate with ISY Portal==\n* Make sure you go through [[Main_Page#ISY_Cannot_Access_the_Internet | ISY Cannot Access the Internet ]] guidelines\n* Make sure your '''HTTPS Client''' Security Settings are set to '''TLS 1.2''' and Strength of '''All''' and Verify is '''Unchecked''' by following [[Main_Page#Network_Security | Network Security Configuration]] guidelines\n\n==MAC OSX==\n=== On Big Sur, Admin Console is no longer a separate Window ===\n* System Preference | General | Prefer Tabs - set it to \"in full screen\" (not \"always\")\n\n=== Clicking on Purchase Module does not do anything ===\nYou are probably using Safari. What you need to do is to use ISY Admin Console application the instructions for which you will find [[#Admin_Console_Icon_on_Your_Desktop | here]]\n\n=== Cannot enter userid/password in the Authenticate dialog===\n* If you have Yosemite and Java 1.8.40, please:\n** Go to System Preferences | Java\n** Click on the Java tab\n** Enter -Xdebug for Runtime Parameters\n[[File:XDebug.png]]\n\n===Admin Console icon does not appear on the desktop===\n* Close all your browsers\n* Go to System Preferences | Java to get to Java Control Panel\n* Click on Delete Files and make sure you check '''Applications'''\n* Click on the Settings Button\n* Make sure '''Keep temporary files on my computer''' is checked\n* Copy the directory under '''Location'''\n* Open up '''Finder''' and delete the above directory under '''Location'''\n* Close Java Control Panel\n* Open a browser and retry the Admin Console (JNLP) URL\n\n===ISY Finder does not find ISY===\n* Open a terminal window\n* Type hostname on the command line and copy the results to the clipboard\n* Open /private/etc/hosts and make sure you have right below the first 127.0.0.1 listing:\n* 127.0.0.1 whatever-hostname-you-copied-in-step2\n\n===Admin Console Hangs===\n* If you have any of the following modules on your MAC (under System Preferences | Privacy/Security | Accessibility), you may experience Admin Console hang when editing text fields. This is especially the case when you try copy/paste:\n**BetterTouch App\n**Text Expander App\n**PopClip App\n**Moom Appp\n*Usually disabling these modules will fix the issue. For more information please checkout: https://stackoverflow.com/questions/20116958/java-apps-freeze-mac-os-10-9\n\n===Unidentified Developer Blocked===\nIf finder does not open on Mac it may be blocked by your security settings. The following dialog is only shown once, and you only have a limited amount of time to allow this file. If the time frame to allow this file has passed the user may need to uninstall then reinstall Finder in order for \"Allow\" to be shown again.\n\n[[File:Finder_cannot_be_opened.png|300px]]\n\nGo to Apple (top right) > System Setting (sometime call preferences) > Security & Privacy. Security & Privacy preferences may require your Mac Admin Password, or you may need to click the Lock at the bottom right to allow editing. You should see a security warning for start.jnlp (note the image below has start (2).jnlp as there were multiple downloads). Click \"Open Anyway\"\n\n[[File:Finder_mac_security_privacy.png|500px]]\n\nA developer warning may be presented, click \"Open\"\n\n[[File:Finder_mac_developer_verification.png|300px]]\n\n== Java applications are blocked by your security settings==\n* Close all your browsers\n* Go to System Preferences | Java to get to Java Control Panel\n* Click on Delete Files and make sure you check '''Applications'''\n* Click on the Settings Button\n* Make sure '''Keep temporary files on my computer''' is checked\n* Click on the '''Security tab''' on the top\n* Click on '''Restore Security Prompts''' and then click on '''Restore All''' button on the ensuing dialog\n* Click on the '''Edit Site List'''\n* Click on the '''Add''' button\n* Enter '''https://isy.universal-devices.com''' followed by hitting the Return key on the keyboard. Accept the warning\n* Click on the '''OK''' button\n[[File:Mac-java-block.png]]\n\n== Resource cannot be downloaded (admin.jnlp) ==\n* 99.9% of the cases, this is due to the installation of the following software:\n'''Relevant Knowledge'''\n\n'''Qustodio'''\n\n\n== Admin Console is very slow or hangs ==\n* If the admin console is slow to respond, it is likely you need to increase the amount of memory allocated to the Java runtime (JRE).\n* Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following:\n** -Xmx512m\n* Press Ok to close the window, then Press Apply to save the changes\n\n\n== start.jnlp does not start IoX Launcher ==\n* If Java is indeed installed, the reason is that .jnlp file association is broken (it has to point to javaws.exe). Search for javaws.exe in the computer. Right mouse click on start.jnlp, and select \"Open with\" and point to \"javaws.exe\" to fix the .jnlp file association.\n\n==Cannot find Valid Java Home==\nThis issue usually happens on Windows and when you have had multiple versions of Java installed especially the older version. What you need to do:\n# [https://www.java.com/en/download/help/plugin_cache.xml Clear your java cache]\n# Uninstall all versions of Java using the Control Panel | Add/Remove Programs\n# Delete these directories (if they exist):\n## C:\\Program Files\\Java\n## C:\\Program Files\\Oracle\n## C:\\Program Files(x86)\\Java\n## C:\\Program Files(x86)\\Oracle\n## C:\\Program Files (x86)\\Common Files\\Java\n## C:\\Program Files (x86)\\Common Files\\Oracle\n# Delete the following directories (if the exist):\n## Open file explorer and click in the tree to reach c:\\users\\<username>\\AppData\\\n## Search for \"java\" (note: other windows settings and preferences for your user determine where \"Java\" folders get created. (generally they appear under \"sun\" and \"oracle\" folders.)\n# Open Search or click \"Windows/Start\" button:\n## In the search box, type Environment and choose '''Edit the System environment Variables'''\n## Click '''Environment Variables'''\n## Under '''User variables for <username>''' \n### Click on the Path | Edit and then delete all occurrences of Java and Oracle\n### If you see JAVA_PATH, click on it and then click the Delete button\n## Under '''System variables'''\n### Click on the Path | Edit and then delete all occurrences of Java and Oracle\n### If you see JAVA_PATH, click on it and then click the Delete button\n## Click the OK button (3 times to get out of \"System Properties\")\n# Reboot your computer\n# [https://www.java.com/getjava Reinstall Java 64bit version]\n\nIf you were running the '''32bit (x86) version''' of Java you might need these <u>additional steps</u> '''after''' reinstalling Java 64bit version:\n# Open Search or click \"Windows/Start\" button:\n## In the search box, type Environment and choose '''Edit the System environment Variables'''\n## Click '''Environment Variables'''\n# Under \"System variables\" Click \"New...\"\n## For \"Variable name:\" type '''JAVA_HOME''' <br>''(ALL CAPS)''\n## For \"Variable value:\" enter the directory for your new Java install<br>Example: '''C:\\Program Files\\Java\\jre-#.#'''<br>[NOTE: #'s will be current version just installed] <br>You can click \"Browse Directory..\" to find the directory or type or paste it in the entry field.\n## Click '''OK'''\n# Find \"PATH\" (still under System Variables)\n## Click \"Edit...\"\n## Click \"New\"\n## Enter: '''%JAVA_HOME%\\bin''' <br>Pay attention to CAPS\n## Click \"OK\" (total of 3 times to exit \"System Properties\"\n# Reboot your computer\n\nTo confirm Java is on the system start Command Prompt or PowerShell and type ''' java -version'''. You should get a result similar to:<br>\n <nowiki>java version \"1.8.0_371\"\nJava(TM) SE Runtime Environment (build 1.8.0_371-b11)\nJava HotSpot(TM) 64-Bit Server VM (build 25.371-b11, mixed mode)</nowiki>\n\nIoX Launcher should be able to launch correctly every time now. If you still have issues please file a [https://www.universal-devices.com/my-tickets support ticket]. <br>Windows should update these entries as Java updates, but should you have issues you might need to update the '''JAVA_HOME''' directory above.<br>([[#top]])\n\n== Fonts too Small ==\n* Make sure your Admin Console/UI version is 4.6.2 (or above) using Help | About\n* If not,[[Main_Page#Admin_Console_Icon_on_Your_Desktop|Install the latest UI]]\n* On the Admin Console click on File | Themes | Font size and choose an appropriate font size\n* If the font is still too small (especially on 4K monitors/Surface Computers), and for Windows only:\n** Right mouse click on Admin Console icon on your desktop\n** Select Properties from the menu\n** Click on the '''Compatibility''' tab\n** Check '''Run the program in compatibility mode for''' checkbox\n** Choose '''Window Vista (Service Pack 2)''' or '''Windows 7'''\n** Choose '''Override high DPI settings''' \n** Choose '''Scaling performed by \"System\"'''\n** Click on the '''Apply''' button\n\n'''Using Java 9'''\nIn case you are Ok with installing Java 9:\n* Uninstall Java 8\n* [https://jdk9.java.net/download/ Install Java 9 JRE from] (make sure you download the correct version for your OS)\n* [https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Icon_on_Your_Desktop Reinstall Admin Console]\n\nYou can also find this information in [https://forum.universal-devices.com/topic/16933-admin-console-text-is-tiny-on-my-new-computer/?p=150067 our forum].\n\n==Userid/Password dialog keeps popping up==\nThis is usually related to firewall software on your computer. Two solutions:\n* Use https (instead of http) to connect to your ISY\n* [https://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software '''Configure Your Firewall Software''']\n\n==Admin Console Closes Automatically==\nThis is usually related to firewall software on your computer and especially with AVAST or AVG (including MAC). Two solutions:\n* Use https (instead of http) to connect to your ISY\n* [https://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software '''Configure Your Firewall Software''']\n\n==Admin Console Minimized/Invisible and Cannot be Restored==\nThis is usually related Admin Console state files not being updated properly and especially in case of multi monitors. All you need to do is to find the following files in Java temp directory (on Windows: c:\\Users\\[Username]\\AppData\\Local\\Temp) and delete them. Or, you can simply search the computer for udi_*.state or ud_*.state file patterns:\n* ud_finder.state\n* udi_finder.state\n* udi_frame.state\n* udi_launcher.state\n* udi_pgm.state\n* udi_tree.state\n\n== INSTEON ==\n===[[INSTEON:_Troubleshooting_Communications_Errors|Troubleshooting INSTEON Communication Errors]]===\n===[https://www.youtube.com/watch?v=NMx5yHTU2g4| Video Can't determine INSTEON engine]===\n===[[INSTEON Signal / Noise Troubleshooting]]===\n===[[INSTEON No Status Feedback From Devices]]===\n===[[INSTEON Random All On Events]]===\n===[[INSTEON Safe Mode Dialog]]===\n\n== Z-Wave==\n===[[INSTEON:_Troubleshooting_Z-Wave_Communications_Errors|Troubleshooting Z-Wave Communication Errors]]===\n===[https://forum.universal-devices.com/topic/15806-ecolink-z-wave-doorwindow-sensor-dwzwave2-eco-pairing-with-isy-994i/#entry135873|Pairing Ecolink Sensors]===\n===[[Z-Wave 500 Series Beta]]===\n\n\n== Error Codes ==\n* [[ISY-99i/ISY-26 INSTEON:Errors And Error Messages|Errors And Error Messages]]\n([[#top]]) \n\n= '''Migration ''' =\n([[#top]])\n* [[ISY-994i Series:Migrating To Your ISY-994i|'''Migrating to Your ISY994i''']] - ''Moving from ISY-26/99i to 994i'' \n* [[Eisy:User Guide:Migration|'''Migrating from ISY994i to Polisy or eisy]] - ''Moving from 994i to Polisy or eisy''\n\n\n= '''Misc ''' =\n([[#top]])\n* [[ISY-99i/ISY-26 INSTEON:Advanced Configuration Guide|'''Advanced Configuration Guide''']] - ''Using the ISY Shell.''\n* [[ISY-99i/ISY-26 INSTEON:Frequently Asked Questions|'''Frequently Asked Questions''']]\n\n= '''Firmware Releases''' =\n([[#top]])\n* [[Current Official Firmware Releases | Current Official Firmware Releases]]\n\n= '''Third Party''' =\n([[#top]])\n* [https://forum.universal-devices.com/forum/55-third-party-products/ '''Third Party Products''']\n* [https://wordpress.tinozplace.com/2013/10/22/an-intro-to-mobilinc-and-insteon-with-tasker/ '''Mobile Phone Integration with Tasker''']\n* [https://forum.universal-devices.com/topic/14927-how-to-get-irule-to-communicate-with-your-isy/#entry126045 '''How to get iRule to communicate with your ISY''']\n\n= '''Developers''' =\n([[#top]])\n* [[ISY_Developers|'''Online Documentation/APIs''']]\n* [https://www.universal-devices.com/isy-developers '''ISY Developer Center''']\n* [[ISY-99i Series INSTEON:REST Interface|'''REST Interface''']] - ''Using the REST Interface''\n* [https://wiki.universal-devices.com/index.php?title=ISY_Developers#Polyglot '''Polyglot''']\n\n= '''Legacy ISYs''' =\n([[#top]])\n* [[ISY-26 INSTEON|ISY-26 INSTEON]]\n* [[ISY-99i Series INSTEON|ISY-99i Series]]\n* [[ISY-994i INSTEON:User Guide|ISY-994 Series]]\n\n= '''Support''' =\n([[#top]])\n* [https://www.universal-devices.com/contact-us/ '''UDI Support'''] - ''Contact information for support''\n* [https://forum.universal-devices.com/ '''UDI Forum'''] - ''User-to-User support forums''\n\n\n= '''Reviews''' =\n([[#top]])\n* [[ISY Reviews]]\n* [[Special:Search|Search the Wiki]]\n\n\n='''Home Automation Info'''=\n([[#top]])\n\nNew to home automation? Check out:\n* [https://twitter.com/UDISupport/status/358061376679329794 Google Glass/ISY]\n* [https://homeautomationguru.com/tag/isy-994i-2/ Home Automation Guru's Blog]\n* [https://youtu.be/MiLXTPDIoys Video illustrating what you can expect from automation]\n* [https://www.iuniverse.com/Bookstore/BookDetail.aspx?BookId=SKU-000122155 INSTEON: Smarthomes for Everyone by Matthew Strebe]\n* [https://www.forta.com/blog/index.cfm/2008/8/24/Home-Automation-Via-X10 The Forta Blog: Home Automation via X-10 by Ben Forta]\n* [https://www.forta.com/blog/index.cfm/2008/8/25/From-X10-To-Insteon The Forta Blog: From X-10 To INSTEON by Ben Forta]\n* [[Glossary]] of home automation terms\n\n= '''Links To the Past'''=\n([[#top]])\n* [[Polisy:PG2_Dashboard | PG2 Dashboard]]\n([[#top]])"
}
},
"comment": "/* MAC OSX */"
}
]
}
]
}
}